Support

Write to support@getclearalt.com. We answer within one business day, and we read every message.

Questions merchants ask first

Will this make my store legally compliant?

No, and be wary of anyone who says their product will. Automated testing finds a subset of accessibility barriers; conformance also depends on things only a person can assess. ClearAlt fixes what can be fixed automatically, tells you precisely what is left, and gives you a dated record of both.

Does it slow my storefront down?

No. ClearAlt adds no script to your storefront. Everything happens in your Shopify admin and in your stored data, so your customers load exactly what they loaded before — only with proper image descriptions and readable colours.

What happens if I do not like the alt text you wrote?

Every change is reversible for 30 days from inside the app. Restoring returns each image to its exact previous value, including empty if it was empty before. You can also review each description before applying anything.

Where does the alt text come from?

From your own product data — title, variant, vendor and image position — so each image in a gallery gets a distinct description rather than the same sentence repeated. Where your product data is too thin to describe an image, we flag it instead of guessing.

Will changing my colours ruin my branding?

ClearAlt looks for the smallest change that clears the WCAG AA threshold rather than defaulting to black. You see every proposed colour, with its before and after contrast ratio, and you decide whether to apply it.

What happens if I uninstall?

Your alt text stays. It lives in your Shopify product records, not in ours. Your access token is deleted immediately; your undo history is kept for its remaining 30 days and then deleted.

Can you read my customers’ data?

No. ClearAlt requests only product, theme and content permissions. Those permissions cannot reach orders, customer names, addresses or payment details.

How do I cancel?

Uninstall the app from your Shopify admin, or cancel the subscription from your Shopify billing settings. Billing stops immediately and there is nothing to email us about.

Reporting an accessibility problem with this site

It would be a poor look for us to be inaccessible. If any part of this site or the app is difficult to use with a screen reader, keyboard or magnifier, tell us at support@getclearalt.com and we will treat it as a defect, not a suggestion.